Help Desk

"Help Employees quickly"

Easy Configurable Options.

With Protea’s Helpdesk Management, Let the right person know about your employee’s challenges and get the service faster as per defined SLA.

  •  Departmental SLA
  •   Scheduled / Unplanned Maintenance
  •  Escalations Matrix
  •   Refer Pre-defined Solutions
  •   Pre-defined SOP
  •   Online Ticketing system
  •   Live Chat for support
  •   Dashboards
  •   Task Scheduling

Protea's Helpdesk Management can act as a tool for your organization to bridge the internal gaps between departments. Every department responsible to provide service to employees can be considered for the helpdesk portal.
You can define SLAs for every department, and also a time-based escalation matrix so that any raised ticket is not stuck at some level.
You can define SOPs for your engineers so that they can refer them for any task they have to complete.
Define schedule maintenance for all your machines/equipment which will be added as tasks for the responsible engineer. Managers will be able to track and manage the tasks with help of a simple dashboard.
The product is supported with online chat helping the employees to chat directly with support engineers.
Take your internal helpdesk to another level with the Protea Helpdesk Management system.

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